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APCR 1 - Advanced Professional Customer Relations: Behind Organizational Culture
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Course Description

This course is part of the Advanced Professional Customer Relations Soft Skills Series

3.0 CE credits for General, Adjuster, Accident & Sickness, and Life licenses
approximately 3 hours, $99.00 (prices may change without notice: consult the VuBiz website)

With case scenarios and exercises, gain insight at the organizational level (from organizational structures to corporate policy, corporate behaviour, and communication strategies) to get the big picture behind effective customer service.

3 Required Modules

Organizational Structures and Development

Examine key elements of organizations: the need for corporate organization, business organizations and systems, corporate organizational structures, stages of organizational growth, and the basic elements of corporate structures.

Corporate Policy vs. Corporate Behaviour

Examine ethical considerations surrounding client relations (disclosure and consent, fairness, justice, and self-interest) and corporate methods of addressing such issues and conflicts.

Consider why companies set policies and how their actions or behaviours may diverge from these polices as a result of internal and external influences.

Individual and Organizational Communication

Learn how organizations communicate with different audiences and how to contribute to an effective organizational communication cycle.

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