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PCR 3 - Professional Customer Relations: Customer Service Skills
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Course Description

This course is part of the Professional Customer Relations Soft Skills Series

3.0 CE for General, Adjuster, Accident & Sickness, and Life licenses
approximately 3 hours, $69.00 (prices may change without notice: consult the VuBiz website)

Achieve success in your career by building professional communication skills through active listening, telephone skills, and strategies for difficult situations.

3 Required Modules

Understanding Active Listening
  • The difference between hearing and active listening
  • Techniques to cultivate active listening
  • Barriers that prevent active listening
Telephone Skills
  • Proper call management
  • Measurement tools for monitoring your telephone performance
  • Ways to reduce communication errors when using the phone
Dealing with Hostile Clients
  • Stages of conflict
  • Techniques for conflict resolution

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