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PCR 1 - Professional Customer Relations: Essential Customer Skills
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Course Description

This course is part of the Professional Customer Relations Soft Skills Series

3.0 CE credits for General, Adjuster, Accident & Sickness, and Life licenses
approximately 3 hours, $69.00 (prices may change without notice: consult the VuBiz website)

Use case scenarios and exercises to improve your good first impressions and the unconscious messages you send, as well as your ability to handle difficult situations. These essential interpersonal skills will help you succeed.

3 Required Modules

Creating Winning First Impressions
  • Basic visual and verbal elements that determine first impressions
  • Techniques for improving your first-impression image

Diffusing Tense Situations
  • Principles of conflict, managing situations, and conflict resolution
  • Recognizing negative patterns and diffusing situations

Body Language on and off the Phone
  • Effects of body language and distractions
  • Methods to improve body language and overall effect

Questions? Comments? Suggestions?

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