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Small Business Management Certificate Part 3: Focus on Management
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Course Description

approximately 3 hours (CE credits and registration are connected to the SBMC program, not to the individual courses)

Stay current in today's highly competitive business environment. Transform your organization into a Next Generation Enterprise (NGE) that deals with the new market realities. Find out how self-directed work teams reduce bureaucracy and improve employee productivity. Stay on top of current and future IT issues. Examine the history and different current issues of operations management for organizations offering services or goods.

Hone your skill in innovation, business management, operations management, organization, planning, strategic planning, consulting, information technology, and teamwork.

Course Material
  • Next Generation Enterprise, Strategic Management Series, Management Practices in Information Technology, and Operations Management: courtesy of the Society of Management Accountants of Canada (CMA)
  • Strategic Management: courtesy of the Canadian Society of Management Accountants of Canada (CMA)
  • Information and Operations Management: courtesy of the Canadian Association of Management Consultants (CAMC)

4 Required Modules

Enabling the Next Generation Enterprise
Find out what your organization must do to become a next-generation enterprise and the role that management accountants can play in the development of competitive organizations. Today's companies are confronting new market realities that require fundamental changes to the way we create, produce, and distribute goods and services. A Next Generation Enterprise (NGE) is a business that has the skill and attributes to succeed in this complex new environment.
  • Three core attributes of an NGE, and the differences between an NGE and a traditional organization
  • Five key steps—strategic repositioning, speed, selling solutions, leveraging information and knowledge, and creating a migration strategy—to help you transform a traditional organization into an NGE
  • An overview of NGEs and the role that management accountants can play in the development of competitive organizations
Implementing Self-Directed Work Teams
Organizations are looking for ways to reduce bureaucracy, increase worker motivation, and encourage continuous improvement. Discover how Self-Directed Work Teams (SDWTs) can increase motivation, productivity, and quality in your organization.
  • Definition of the term “self-directed work team,” including its five characteristics
  • The benefits and potential challenges of SDWTs to organizations
  • Key functions of management accountants in the implementation of SDWTs
  • Five stages in implementing SDWTs
Introduction to Information Technology (IT) Consulting
Find out how IT consultants help organizations interpret, implement, and manage information technology.
  • An overview of IT planning and its relation to the organization's overall business strategy
  • How strategy is translated into reality through the four key responsibilities of the IT tactical team
  • Three of the most important current issues in the area of information technology
  • Future trends in technology
  • The role of IT consultants in helping organizations manage IT technological change
Introduction to Operations Management
Develop a context within the large and rapidly evolving body of knowledge in operations-management consulting for addressing high-level operations-management issues.
  • Brief overview of the history of operations management
  • Factors significant for product and process development, such as product life cycles, the development process, and process-design/workflow analysis
  • Ten significant logistics-management issues, systems, and trends
  • Different configurations for workplace organization, critical measures of operational performance, and operational performance-management strategies for motivating workers
  • Key factors to consider during facilities planning and four categories of maintenance activities
  • Energy management and environmental management
  • Unique issues for operations offering services, rather than, or in addition to, physical goods

Questions? Comments? Suggestions?

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