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Claims for Brokers
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Claims for Brokers

You made the promises and sold the policy. In a perfect world, that contingent promise would never come home to roost. Now that the insured is calling about a claim, what is the next right step for you? Members $95 / Non-Members $145

When: Wednesday, March 14th, 2018
9:00 AM- 12:00 PM
Where: Online via Webinar
Presenter: David P Stark
Contact: Tara Keohan

Online registration is closed.
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A key marketing claim for brokers is that they are on the insured's side for insurance and will be at the insured's side to help should issues arise. Learn to navigate the labyrinth of insurance claims in order to help the insured and the insurer quickly and effectively resolve claims to the customer’s satisfaction.

2.75 CE credits for General licences


  • Summary policy coverage
  • Participants in the claims process
  • The insurer's claims department
  • The adjuster's role
  • Investigation and fulfilling the promise to pay
  • Preserving evidence
  • Litigation challenges
  • Alternate dispute resolution

Who should attend

Brokers of all stripes and abilities


Member $95
Non-Member $145

David P. Stark, B.Ed., LLB, FCIP ( facilitator)

A member of the Law Society of Alberta, David is an enthusiastic and effective mediator with over 20 years' experience in the field of Alternate Dispute Resolution. Among his significant corporate achievements are programs for improving individual and team performance in bodily injury and major property claim investigation and settlement. David is a co-author of a CIP textbook on automobile insurance, a regular contributor to the Lawyers Weekly, and a speaker on interest-based negotiation and insurance law, including as a guest lecturer at the University of Alberta and the University of Calgary Law Schools.

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