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Managing Different Generations in Insurance
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Managing Different Generations in Insurance

The younger generations (40 years old or less) are usually hungry for change and improvement, optimization, new technologies and the challenges that they bring, and of course speed. It’s got to go fast! They are often ambitious, impatient, and too quick for their own good! Learn to narrow that gap within your teams and empower employees of all ages to communicate better with members of another generation. Members $110 / Non-Members $180

When: Tuesday, January 15, 2019
9:30 - 11:45 a.m.
Where: Online via webinar
Presenter: Sean Mulcair
Contact: Rochelle Mighty

Online registration is closed.
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Does a generation gap really exist in Canada? Yes, it's apparent in people's daily activities and seems a lot larger nowadays than it has been for the last 100 years. For example, people in their 50s and older, highly knowledgeable in General insurance and customer service, are now forced to face huge technological or procedural changes (such as the “paper free” environment). Changing their habits often brings a lot of additional stress that nobody wants.


Identify and understand the different views of the currently active generations in the world of insurance in Canada in order to harmonize labour relations, keep the team motivated, and improve customer service.

2.0 CE credits for General, Accident & Sickness, and Life licences


  • The five active generations
  • The general characteristics of each generation
  • The vision of each generation and debunking the myths
  • The essential qualities of a manager
  • The five management practices to adopt and adapt
  • Feature, function, and benefit
  • Creating an action plan to prevent the generation gap
  • Recruiting Millennials

Who should attend

Managers, owners, and employees alike


Member $110
Non-Member $180

Sean Mulcair (Facilitator)

As a licensed insurance broker, Sean has been in the insurance industry since 1988. During this time he had the pleasure of sitting on executive committees for the ACAPQ, RCCAQ, IBAC, and CSIO. With this experience, he evolved and started a broker-focused consulting firm in 2001, concentrating on broker training. With this work he has travelled across Canada and serviced over 100 different brokerage firms. In 2011, he obtained his “Lean Team Leader” certificate from McGill University.

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