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Effective Business Communication
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Effective Business Communication

Effective communication is imperative in this industry not only to improve teamwork, decision making, and problem solving but also to help you communicate even negative or difficult messages without creating conflict or destroying trust. Members $110 / Non-Members $180

When: Thursday, October 18, 2018
1:30 - 3:45 p.m.
Where: Online via webinar
Presenter: Melanie Needham
Contact: Tara Keohan

Online registration is closed.
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This webinar covers all aspects of communication including business writing skills for email, delivering bad news, and building rapport. Since communication is a two-way process, our discussion will involve both how we send and receive messages. A great seminar for all business professionals to attend to sharpen their skills, especially the forgotten ones!

2.0 CE credits for General, Adjuster, Accident & Sickness, and Life licences


  • Understanding how we currently communicate
  • Improving wording to get desired results
  • Persuasiveness in all forms of communication
  • Professional communication in email
  • How documentation can be used in the event of a claim or lawsuit

Who should attend

All agents and brokers


Member $110
Non-Member $180

Melanie Needham, FCIP, CRM (facilitator)

With over 20 years’ experience in the insurance industry, Melanie has held various positions including management, underwriting, risk management, and business analyst. As a facilitator (licensing courses in Ontario, as well as CIP and CRM courses across Canada), Melanie was awarded the Insurance Institute’s Instructor of the Year award numerous times and the national Emerging Leader award (2011). She is the president of MRD Training and Consulting Inc. and is highly respected in the industry.

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