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Effective Communication
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Effective Communication

Develop a truly engaging and responsive communication style leading to positive results. Members $110 / Non-Members $180

When: Tuesday, April 16, 2019
9:30 - 11:30 a.m.
Where: Online via webinar
Presenter: Melanie Needham
Contact: Rochelle Mighty

Online registration is closed.
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In this competitive business world and difficult economy, effective communication skills are more essential than ever before. They are the foundation on which companies and careers are built and a crucial component of lasting success. Whether in face-to-face conversation or a professionally written email exchange, a meaningful message establishes a connection that leaves a powerful impression and a legal implication.

2.0 CE credits for General, Accident & Sickness, and Life licences


  • The importance of good communication
  • Communication in the workplace
  • How messages can be written and received
  • Review tips for written, verbal and electronic communications

Who should attend

All agents, brokers, and adjusters


Member $110
Non-Member $180

Melanie Needham, FCIP, CRM (facilitator)

With over 20 years’ experience in the insurance industry, Melanie has held various positions including management, underwriting, risk management, and business analyst. As a facilitator (licensing courses in Ontario, as well as CIP and CRM courses across Canada), Melanie was awarded the Insurance Institute’s Instructor of the Year award numerous times and the national Emerging Leader award (2011). She is the president of MRD Training and Consulting Inc. and is highly respected in the industry.

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