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Negotiation Skills for Brokers
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Negotiation Skills for Brokers

As a broker, you are constantly negotiating various business transactions. Whether you are talking rates and terms with an underwriter, in sales situations, or with internal customers or work associates, improved negotiation skills will assist in attaining your goals. Members $110 / Non-Members $180

When: Thursday, April 25, 2019
9:30 - 11:30 a.m.
Where: Online via webinar
Presenter: Derek Sarluis
Contact: Rochelle Mighty

Online registration is closed.
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Learn about the various negotiating styles, how to deal with and use these styles to your (and your clients’) advantage, and how to successfully “close the deal.”

2.0 CE credits for General, Adjuster, and Accident & Sickness licences


  • Negotiation styles
  • Conflict or disagreements as ways society and business move ahead
  • The benefits of disagreements
  • Conflicts as opportunities to move forward
  • Open and closed questions
  • Words to avoid
  • Body language and tone of voice
  • Closing the deal

Who should attend

All sales and service brokers, managers, and team leaders


Member $110
Non-Member $180

Derek Sarluis, CIP, Q.Med, CSIA (facilitator)

A 37-year veteran of the insurance industry, Derek combines his experience in claims (adjuster, manager, and VP) with his experience as an accredited Qualified Mediator to help clients at the York Street Dispute Resolution Group resolve losses involving insurance liability, municipal liability, E&O, medical malpractice, product liability, and first-party insurance claims. This experience with complex liability and first-party claims, coupled with his experience and training in dispute resolution, has lead him to be an excellent mediation specialist. Along with membership in adjuster associations, Derek is a past director of the Insurance Institute of Ontario (Southwestern Chapter) and a former vice-chair of the IBC Claims Committee.

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