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CSIO Technology Leaders 2017
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Congratulations to the IBAA Brokerages Named CSIO Technology Leaders for 2017

CSIO Technology Leader 2017These brokerages have been deemed top performers because they achieved a score of 100% on their Technology Scorecard assessment. Video links are included for interviews the Centre for the Study of Insurance Operations (CSIO) conducted regarding technology application to various subjects relevant to the Canadian P&C industry and the broker channel.

  • Access Insurance Group (Watch the video)
  • All Service Insurance
  • ARC Insurance Brokers
  • Armour Insurance (Watch the video)
  • BlueCircle Insurance (Watch the video)
  • Bow Valley Insurance (Watch the video)
  • BrokerAge General Insurance
  • Capital Insurance Brokers
  • Carlton Insurance Brokers
  • C.J. Campbell Insurance (Edmonton)
  • Costen & Associates Insurance (Watch the video)
  • Dalton Timmis (includes 2 Alberta branches)
  • First Foundation Insurance
  • Godfrey Morrow Insurance (now sold)
  • Go Insurance
  • Hillcrest Insurance
  • Ing & McKee Insurance
  • Leibel Insurance Group
  • Lucas & Wright Insurance Services
  • McFarlane Agencies
  • Prairie Villa Insurance
  • Riverstone Insurance
  • Rogers Insurance
  • Sharp Insurance (Watch the video)
  • Thor Insurance & Registries

These IBAA leaders were among the 150 Canadian brokerages to receive this recognition in 2017.

The Technology Scorecard tracks brokerages’ adoption of eight key technology tools, including eDocs, eSignatures/call recording, search engine optimization, mobile-optimized websites, and other features. CSIO said, "a recent survey found that many tech leaders are looking to online chat solutions, including automated chatbots, to further enhance the customer experience.”

“CSIO’s Technology Scorecard and Technology Leader awards are phenomenal tools for benchmarking broker performance and celebrating broker success,” affirms Susan Gilbert, CEO at MIG Insurance in Manitoba. “When working with other brokers across the country, we point them to the scorecard to ensure their tech adoption is where it needs to be. Furthermore, our company partners know that CSIO Technology Leaders are able to deliver products to Canadians both traditionally and digitally.”

In addition to its role as an industry benchmarking tool, the Technology Leader initiative provides long-term benefits to recipients. In a recent CSIO survey of tech leaders, the vast majority of recipients reported that the award was highly valuable to their brokerage, resulting in stronger relationships with carriers and customers alike.

Are you also a Technology Leader? Then let CSIO know! Email to be recognized. Every year, new leaders will be announced.

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