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Evolving the Employee Experience
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IBAA Convention 2019 Education Session: Evolving the Employee Experience

Tuesday, May 7, 11:30 a.m.–12:30 p.m.

Una Roy"Evolving the Employee Experience" highlights the key elements in Excalibur’s ability attract and champion people internally. While many of us as brokers/agents become consumed with the client experience, we forget to fuel and engage our own people internally.


When people feel valued beyond a paycheque, the customer also feels the love and energy. From attracting the right talent, onboarding, and creating accountability to increasing the fun factor, this recipe has led to better candidates, higher retention, and increased engagement scores.


Una Roy, Excalibur Insurance

bio forthcoming

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