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Introduction to the Framework for Excellence


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Course Description

6.0 CE credits for General, Adjuster, Accident & Sickness, and Life licenses
approximately 4 hours, $395.00 (prices may change without notice: consult the VuBiz website)

Improve and promote your organization with a focus on continuous improvement using the Framework for Excellence developed by the National Quality Institute (NQI).

NQI’s proven criteria and drivers will inspire you to implement best practices in seven key areas (Leadership, Planning, Customer/Citizen/Client Focus, People Focus, Process Management, Supplier/Partner Focus, and Organizational Performance) that can transform management thinking and behaviour at all levels, motivate staff, achieve greater efficiency, and promote your company’s goals.

8 Required Modules

Examine the intent and the application of NQI's Canadian Framework for Business Excellence—Strategic Quality Approach (for the private sector)—and the Canadian Quality Criteria for Public Sector Excellence (for the public sector).
  • Identify the principles that drive excellence, and examine the scope and the intent of NQI criteria.
  • Use our questionnaire to assess where your organization currently stands and how to improve it's organization.
Apply the Framework for Excellence Quality Management principles to leadership practice in your organization.
  • Examine the leadership practices of senior management that drive excellence in public and private sectors.
  • Apply the leadership driver to a specific case; then apply these principles to your own organization.
Apply the framework's planning principles to develop an improvement strategy for your organization.
  • Learn the improvement-planning process: structure, operations, and short- and long-term priorities to meet the needs of the customer/client base.
  • Examine good practices in the planning process, including key improvement issues, and show how the improvement strategy links to strategic direction/intent.
  • Apply the planning driver to a specific case, and, then, apply these principles to your own organization.
Customer/Citizen/Client Focus
Find out how the customer/citizen/client focus can help an organization achieve excellence.
  • Learn the practices that sustain quality in meeting and exceeding customer/client needs, both internal and external.
  • Apply the customer/citizen/client-focus driver to a specific case, determine the importance of service quality for your customers/clients
  • Assess areas of strength and opportunities for improvement in your organization.
People Focus
Learn the components of a human-resource plan that improves the goals of a public- or private-sector organization and achieves excellence through people.
  • Identify ways that an organization can foster and support an environment that encourages people to reach their full potential.
  • Apply the people-focus driver to a specific case; then assess areas of strength and opportunities for improvement to ensure the people side of your organization is well positioned to advance your organization’s mandate/vision.
Process Management
Which activities within your organization are critical for success?
  • Examine how work is organized to support an organization's strategic direction, with a focus on the management of key processes and continuous improvement.
  • Learn the components of quality management and quality assurance.
  • Apply the process-management driver to a specific case; then assess areas of strength and opportunities for improvement in your organization’s ability to simplify and streamline key processes, all the while considering process definition, process control, and process improvement.
Supplier/Partner Focus
Examine the criteria for the supplier/partner focus in private- and public-sector organizations.
  • Learn how external relationships can help a company meet its strategic objectives and the benefits of partnering.
  • Apply the supplier/partner-focus driver to a specific case; then assess areas of strength and opportunities for improvement in your organization’s working relationships with any key external organizations or agencies that enable it to provide required services and/or key products.
Organizational Performance
Examine the overall results from NQI continuous efforts at improvement and the impact of these efforts on organizational accomplishment.
  • Study financial and non-financial ways to measure organizational performance and the different criteria for private- and public-sector measures.
  • Consider financial performance over the short and long term, market share, growth, return on investment, and competitive position, among other things.
  • Learn to assess organizational performance with benchmarking through data, levels, and trends that indicate outcomes from the NQI efforts to improve the organization.

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