Print Page   |   Contact Us   |   Report Abuse   |   Sign In   |   Sign Up
PCR 2 - Professional Customer Relations: Fundamentals for Customer Relations


—logon with your IBAA ID (see your profile page)

Course Description

This course is part of the Professional Customer Relations Soft Skills Series

3.0 CE credits for General, Adjuster, Accident & Sickness, and Life licenses
approximately 3 hours, $69.00 (prices may change without notice: consult the VuBiz website)

Good interpersonal skills are best used to reach out, connect with people, overcome barriers, establish trust, and build rapport. These skills, when complemented by a solid understanding of business relationships and communication skills, help establish valuable customer relationships.

3 Required Modules

Creating Valuable Customer Relationships
  • Examine the basics of customer relationships.
  • Learn what customers want, how to establish rapport, and what benefits such rapport might create.
  • Examine how to eliminate negative messages and assess client behaviours.
Helping and Keeping Customers
  • Examine why business relationships are established and some techniques that companies use to maintain those relationships.
  • Learn Abraham Maslow's theory about the hierarchy of needs, and consider its relation to customer decision-making processes and relationship strategies.
Overcoming Barriers to Communication
In every communication with a client, you unknowingly transmit verbal and non-verbal ideas.
  • Examine the interaction of sender, encoding, message, channels, transmitting, receiver, decoding, and feedback.
  • Consider parts of the process that are not under your control and the possible dangers that can keep you from reaching your audience.

Questions? Comments? Suggestions?

Contact us.

more IBAA Courses and Events

2020-08-10 » 2020-08-20
CAIB 1 Immersion - Live Instructed Online

Provincial Designation Exam (CAIB, CPIB, & CCIB) - September 9, 2020

Featured Vendors

Online Surveys
Membership Software Powered by YourMembership  ::  Legal