Print Page   |   Contact Us   |   Report Abuse   |   Sign In   |   Sign Up
PCR 3 - Professional Customer Relations: Customer Service Skills

Registration

—logon with your IBAA ID (see your profile page)


Course Description

This course is part of the Professional Customer Relations Soft Skills Series

3.0 CE for General, Adjuster, Accident & Sickness, and Life licenses
approximately 3 hours, $69.00 (prices may change without notice: consult the VuBiz website)

Achieve success in your career by building professional communication skills through active listening, telephone skills, and strategies for difficult situations.

3 Required Modules

Understanding Active Listening
  • The difference between hearing and active listening
  • Techniques to cultivate active listening
  • Barriers that prevent active listening
Telephone Skills
  • Proper call management
  • Measurement tools for monitoring your telephone performance
  • Ways to reduce communication errors when using the phone
Dealing with Hostile Clients
  • Stages of conflict
  • Techniques for conflict resolution

Questions? Comments? Suggestions?

Contact us.

more IBAA Courses and Events

2020-03-28 » 2020-04-25
CAIB 2 Fast Track - Online (Previously Grande Prairie)

2020-04-09
Electronic Payments and Disbursements for Insurance Brokers

Featured Vendors

Online Surveys
Membership Software Powered by YourMembership  ::  Legal