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PCR 4 - Professional Customer Relations: Basics for Quality Sales and Service


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Course Description

This course is part of the Professional Customer Relations Soft Skills Series

2.0 CE for General, Adjuster, Accident & Sickness, and Life licenses
approximately 2 hours, $69.00 (prices may change without notice: consult the VuBiz website)

Improve your ability to help customers understand your product or service and achieve high customer satisfaction. Whether you're in sales, service, or support, it's all connected.

2 Required Modules

Introduction to the Sales Process

Consider the basic stages of buying and selling, and learn the strategies and procedures for taking a client from introductions to closing the sale.

Providing Quality Service

Communication is a quality issue that can be affected by company policies and procedures.
Improve your company's level of client satisfaction by improving the quality of your communication.

Questions? Comments? Suggestions?

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