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PCR 5 - Professional Customer Relations: Fundamentals for Business Communication


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Course Description

This course is part of the Professional Customer Relations Soft Skills Series

3.0 CE for General, Adjuster, Accident & Sickness, and Life licenses
approximately 3 hours, $69.00 (prices may change without notice: consult the VuBiz website)

Learn to become an effective communicator in today's diverse, multicultural business environment. Discover how communication processes work with various audiences both inside and outside the workplace.

3 Required Modules

Business Communication
  • Diverse audiences both inside and outside a corporation
  • The need for different communications styles and content
Essential Multicultural Communication
  • Key issues in verbal and non-verbal multicultural communication
  • Skills that will help you to communicate clearly and avoid alienating people in a diverse, multicultural business environment
Overcoming Barriers to Communication
  • Elements in a communication model: sender, encoding, message, channels, transmitting, receiver, decoding, and feedback
  • Internal and external barriers to communication and methods to overcome them

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