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Small Business Management Certificate Part 4: Focus on Business Issues


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Course Description

approximately 3 hours (CE credits and registration are connected to the SBMC program, not to the individual course.)

Learn key business issues: compliance with privacy legislation from the Canadian Institute of Chartered Accountants (CICA), work skill from VuBiz, and international trade from Export Development Canada (EDC) and the Forum for International Trade Training (FITT).

Hone your skill in business management, customer-relationship management, privacy, small- and medium-sized business management, employee management, leadership, Internet, import/export, marketing, planning, business communication, communication, speaking and listening, interpersonal and personal development, coaching, and conflict resolution.

7 Required Modules

Primer on Privacy
  • Privacy concepts, concerns, and responsibilities related to Canada's Personal Information Protection and Electronic Documents Act (PIPEDA)
  • Privacy definitions and key underlying concepts (glossary of terms)
  • Key concerns about misuse of personal information
  • Purpose and scope of PIPEDA
  • Role of the Privacy Commissioner of Canada
  • Implications of PIPEDA for organizations and responsibilities of employees in meeting their organization’s privacy commitments
A Primer on International Trade
  • Direct and indirect parties in export transactions
  • Five activities in the export contracting process
  • Components of an export/commercial contract, including international export complexities
  • Transaction risks and contract clauses that can help minimize the impact of risks
An Introduction to International Trade
  • Why countries trade internationally, what can be traded, and the role that international trade plays in the Canadian economy
  • The growth in service exports and the continuing importance of resources in Canada’s international trade
  • Current trends in the globalization of the world economy, as well as their relevance to small- and medium-sized enterprises (SMEs)
  • Benefits that companies can realize from the global marketplace
  • Challenges involved in international trade and first steps toward resolution
  • Appraising a company’s degree of export readiness
  • Areas to target in preparing for the international market
  • Key questions to answer in preparing your company for international business
  • Factors that will be instrumental in ensuring your company’s profitability abroad
Effective Communication
  • Strategies for becoming a good listener
  • Characteristics of successful speakers
  • Characteristics and benefits of assertiveness
Effective Leadership
Learn to be an effective leader who mentors employees as they take on new projects and grow professionally.
  • The components and the effects of motivation to strengthen employee relations and productivity
  • Strategies for overcoming interpersonal conflict and negativity in the workplace
  • Characteristics of a good workplace coach and the benefits of such mentorship
Delegating I
When delegation is successful, everyone wins: managers can dedicate more time to their priorities and employees can develop new skill, self-confidence, and a heightened sense of company responsibility.
  • Two main aspects of delegation
  • Important ways to support your staff when delegating
  • Four key guidelines to effective delegation
Delegating II
  • Four key components of effective delegation
  • Ways to kick start stalled delegated tasks, to support an employee who is having difficulty, and to celebrate successful completion of a project

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