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So You've Been Cancelled - Now What?
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IBAA Convention 2019 Education Session: So You've Been Cancelled—Now What?

Sunday, May 5, 1:00–2:30 p.m.

Thom YoungWhat should you do after an insurance company cancels your brokerage contract?

  • Do you find a single insurance market to take the entire book (rollover), or do you market each policy individually?
  • How do you weigh what is best for your brokerage versus what is best for the customer?
  • What are the regulatory requirements, and how do you ensure that they are met?
  • How will this cancellation affect your customers' experience with your brokerage?
  • What impact will there be on your staff during this time?

Look at industry practices and how to balance industry and regulatory requirements with keeping your people happy through tough times in the insurance marketplace.


Thom Young

Husband, father, friend, soldier, insurance broker, banker, registry agent, businessman, student, and teacher, Thom has held many different roles in his life. Since 1975, his insurance background includes underwriting, risk management, sales management, and regulatory compliance. From 1989 through to 2014, Thom was a broker, an owner, and a manager of Lundgren & Young Insurance Ltd., a large multiline insurance brokerage with offices throughout Alberta. Currently as the designated representative for regulatory compliance, he advises several different Alberta insurance brokerages.


He served 12 years on the General Insurance Council (Alberta Insurance Council) and as a director for 10 years in the Facility Association of Canada and for 6 years on the IBAA board. In these roles, he has advised the insurance industry on form, coverage, regulatory responsibilities, and industry relations. He is a passionate supporter of the insurance broker service model and an advocate for insurance consumers.


Throughout his career, Thom has taught insurance-related skills and been involved in developing courses that provide such knowledge. He speaks at insurance industry functions and training courses and regularly contributes to revision of the Canadian Accredited Insurance Broker program on behalf of the Insurance Brokers Association of Canada.

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